Privacy Policy

This Privacy Policy describes how Cart sync (“the app”, “we”, “us”) collects, uses, and shares information when a merchant installs and uses the app on a Shopify store.

Information we collect

• Store information: store domain (e.g. example.myshopify.com) and basic shop identifiers needed to operate the app.
• Customer cart sync data: for logged-in customers, we store cart line items (variant IDs and quantities) associated with a customer ID so carts can be kept in sync across devices/browsers.
• App settings: merchant-configured preferences (for example, merge guest cart on login, logout behavior, and optional storefront refresh behavior).
• Analytics: aggregate counters (for example, carts saved, carts synced, orders, and revenue) used for the app dashboard.

How we use information

• Provide the app’s core functionality: syncing saved carts for logged-in customers across sessions and devices.
• Operate and secure the app, including validating requests and preventing abuse.
• Provide reporting and analytics inside the app admin.
• Provide customer support when requested by the merchant.

How we share information

We do not sell personal information. We share information only as needed to:

• Provide and improve the app (for example, hosting providers and infrastructure vendors acting as our processors).
• Comply with legal requirements.
• Respond to lawful requests and protect rights, safety, and security.

Data retention

• Cart sync data is retained while the app is installed to provide syncing functionality.
• If the app is uninstalled, we delete or anonymize app-related data associated with the store within a reasonable period, subject to legal and operational requirements.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No security method is 100% secure; you use the app at your own risk.

GDPR / CCPA and Shopify privacy webhooks

Shopify may send privacy-related webhooks (such as customer data requests and deletion requests). We process these requests as applicable to the data the app stores.

Your choices

• Merchants can uninstall the app at any time from Shopify Admin.
• For questions about customer data stored by the app, merchants can contact us using the email below.

Contact

If you have questions about this Privacy Policy or our practices, contact us at support@orbitsdev.com.

Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.